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Features Privacy Pricing Support

Support & Troubleshooting

Quick fixes for common setup questions, license management and direct contact.

Lost your license key?

View your active license key, release used iPhone slots or open the billing portal.

Manage your subscription

Contact support

Need help with a backup or license? Email us directly.

<<<support@iphonedatamanager.com>>>

Email support: support@iphonedatamanager.com

Common troubleshooting guides

iPhone not detected

  1. Use an data-capable USB cable plugged directly into your Mac.
  2. Unlock your iPhone so the home screen is visible.
  3. Check if the iPhone appears in Finder in the sidebar.
  4. For Wi-Fi connections, connect via USB first to establish trust.

"Trust This Computer" prompt

  1. Unlock your iPhone when connecting via USB.
  2. Tap "Trust" on the alert shown on your iPhone screen.
  3. Enter your iPhone lock screen passcode to confirm.
  4. If the prompt does not appear, unplug and reconnect the USB cable.

Encrypted backup password

  1. Encrypted backups use the password you created in Finder or iTunes when enabling backup encryption.
  2. This is your backup password — never your Apple ID password.
  3. If you forgot the backup password, iOS only allows resetting backup encryption settings from your iPhone (Settings › General › Transfer or Reset iPhone › Reset › Reset All Settings) to make a new unencrypted backup.

Not enough disk space

  1. Select an external USB or Thunderbolt drive as your backup destination inside the app.
  2. Or enable "Lean mode" before starting the backup to keep only key databases (WhatsApp, Contacts) and save gigabytes of space.

All frequently asked questions

Does my data leave my Mac?

No. Everything is processed locally on your Mac.

Do I need an Apple ID or iCloud?

No. No Apple ID login or iCloud access is used.

Does it work with encrypted backups?

Yes, with the backup password you set (available in the 7-day trial and paid plans).

Will it change anything on my iPhone?

No, access is read-only (power actions such as restart, shut down or sleep only run when you click them).

Which Macs are supported?

macOS 12 Monterey or later, on both Apple Silicon and Intel Macs.

What is an "iPhone slot"?

One iPhone you manage with your plan. You can move a slot to another iPhone <<<N times per year>>>.

Can I cancel anytime?

Yes; you keep access until the end of the paid period, then the app returns to Free.

Windows version?

Not yet. <<<Join the waitlist>>>